Sign In, Reset Your Password, and Stay Signed In

Updated last week

Can't get into TrackFlo? The email sign-in link fixes most problems: on the sign-in page, select Email me a sign-in link instead, enter the address you were invited with, and open the link within 5 minutes. Once you're in, you can set a new password. If your company signs in with Google or Microsoft, use that button instead and pick your work account.

Forgot your password

Use an email sign-in link to get in, then set a new password. The link works for 5 minutes and only once.

On the sign-in page, select Email me a sign-in link instead.
Enter the email address you were invited with and select Receive Sign In Email.
Open the email and select its sign-in link.
Select Sign in to TrackFlo on the page that opens.

We show the same message whether or not the address has an account, so a missing email usually means a typo or a different address. Check your spam folder too. Opening an older link, or one you already used, shows that the link is invalid or expired; request a new one.

If your company has it turned on, you can sign in with your work Google or Microsoft account instead of a password. This is often called single sign-on, or SSO.

On the sign-in page, select Sign in with Google or Sign in with Microsoft.
Pick your work account. Its email must be the same address you were invited to TrackFlo with.
If Microsoft asks, select Accept. TrackFlo asks only to view your basic profile, and Microsoft shows it as published by Track and Trace Technology LLC with a verified badge.

You land on your home page, or on the page you were trying to open. If you were invited and never finished signing up, this activates your account and takes you to setup, with no password needed.

Personal Gmail, Outlook.com, and Hotmail accounts don't work. Use the account your company manages.
If your company requires Google or Microsoft for your role, your password and email links won't work. The sign-in page tells you to use the button, and a requested sign-in email carries the button instead of a link.

Change or reset your password

Changing your password needs a fresh email confirmation, even when you signed in with your password. This proves you still have your inbox, and it's the same path whether you know your old password or not.

Open the account menu in the top bar and select Password Reset.
Select Email me a link, then open the link in the email within 5 minutes.
Select Sign in to TrackFlo. You land back on Password Reset.
Enter your new password twice and save it within 15 minutes.

If you just signed in with an email link, you skip the first two steps. Saving a new password signs you out on every other device and browser; the one you're using stays signed in. One confirmation covers one change, so a second change needs another email.

Password requirements

A password needs 12 to 128 characters. That is the only rule: you don't need symbols, numbers, or capital letters, and spaces are allowed, so a short phrase you'll remember works well.

A counter under the password box shows how many characters you've typed and turns green at 12.
We refuse any password that has appeared in a known data breach, even a long one. Choose a different one if you see that message.
We never ask you to change your password on a schedule. A password you set before these rules keeps working until you change it.

Why you were signed out

A sign-in lasts 16 hours from the moment you sign in, however active you are, so one sign-in covers a long shift. After 16 hours your next click returns you to the sign-in page. Changing your password on another device also signs you out everywhere else, and signing out ends your session on that browser straight away.

After several wrong passwords in a short time, we pause password sign-in for that account for up to 15 minutes. The pause applies to your account, not your office or VPN, so coworkers signing in from the same network are not affected.

5 wrong passwords within 15 minutes from the same network pauses your account there.
20 wrong passwords within 15 minutes from anywhere pauses your account everywhere.
During a pause, even the right password is refused. Wait 15 minutes, or use Email me a sign-in link instead, which still works.
Sign-in emails are limited to 5 per address every 15 minutes.

Troubleshooting

I never got the sign-in email

Check spam, then check that you entered the exact address you were invited with. We don't say whether an address has an account, so a typo looks the same as a sent email. If you requested 5 links in the last 15 minutes, wait and request again. An admin can resend your invite if you never finished signing up.

My right password is being refused

Your account is paused after too many wrong attempts. Wait 15 minutes or sign in with an email link.

I was signed out in the middle of my shift

Sign-ins end 16 hours after you sign in. If it was sooner, check whether your password was changed on another device, since a password change signs out every other session.

The site won't accept my new password

It needs 12 to 128 characters and can't be a password from a known breach. Both boxes must match. Try a longer phrase.

It says it couldn't sign me in with Google or Microsoft

Usually you picked a different account than the one you were invited with, such as a personal account, or your company isn't set up for that provider yet. Choose Use another account at Google or Microsoft and pick your work account. If it still fails, ask your company's TrackFlo admin or email [email protected].

Microsoft says I need an admin's approval

Your company only lets its IT admins approve new apps. Your Microsoft 365 administrator approves TrackFlo once for the whole company, and then everyone can sign in. Email [email protected] and we'll send them the approval link.

My password stopped working and the page says to use Google or Microsoft

Your company now requires that sign-in for your role, so your password and email links no longer work. Use the button on the sign-in page.

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