The carrier page
Updated today
The carrier page gathers everything your team knows about one active carrier: the contacts to call, the tracking portal login, tracking instructions, their loads on your boards, and a seven-day scorecard. Open it from a carrier name on the Carrier workflow, from the spider-web icon on a load page, or from the carrier's name in the load's Carrier tab. Admins, Tracking Users, and Internal Users can open it.
Carrier information
Four panels across the top, all editable from the Update Carrier Tracking Preferences button beside the carrier name.
Preferred Contacts: the primary tracking contact and the after-hours contact, each with name, email, and phone.
Carrier Tracking Portal Information: the portal URL, username, and a masked password with a copy button.
Carrier Preferences: the preferred tracking method (MacroPoint, Trucker Tools, FourKites, P44, or Web Portal) and free-text tracking instructions.
Recent Load Carrier Information: the contact, email, and phone that came in on the carrier's most recent load, with a link to that load.
Store a carrier's tracking portal and contacts explains each field and how synced TMS contacts interact with what you enter here.
Tabs
Active Tracking Loads: every active load with this carrier, in the standard board table, so you can work them without leaving the page.
Pickup Today Loads, Delivery Today Loads, Late Loads: the same table narrowed to today's appointments or to loads with a late exception.
Recommended Outreach: a generated summary of what to raise with this carrier based on their current issues, or "No issues found with this carrier."
Carrier Map: every active load with this carrier on one map.
Carrier Scorecard: seven-day on-time pickup and delivery for this carrier. The longer history is in Carrier Service Scorecards.
POD Status: proof of delivery status for the carrier's loads, when your company has the POD workflow turned on.
When to use it
Before a call with a carrier that is generating issues: Late Loads tells you which loads, Recommended Outreach drafts the conversation, and the scorecard puts a number on it. And any time a tracker asks "who do I call at this carrier", the answer is the top-left panel.