The bot wasn't in the channel when you posted, and the message is older than the last 15. Post the load number again as a new message. Thread replies and edited messages don't start a thread.
Follow Every Load in Your Team's Slack
Updated today
Connect Slack and every update TrackFlo records on a load posts as a reply in that load's Slack thread, so sales, account managers, and tracking see the same story without anyone copying updates between tools. Teams tell us they're tired of having to live "in multiple screens." Your team starts a thread the way it already does, by posting the load number in a channel, and we post each update under it until the load delivers.
What you need
The Admin role in TrackFlo, and permission to add apps to your Slack workspace.
The Slack channels where your team already talks about loads.
Set it up
1
Connect Slack
In Settings > Company Settings, open the Integrations tab and select Add to Slack. Sign in to Slack and approve. The card then reads Connected with your workspace name.
2
Invite the bot to your load channels
In each channel, type /invite @TrackFlo. When it joins, it reads the channel's last 15 messages and links any loads they name, so threads already in progress pick up updates too.
3
Post the load number
Post a new message in the channel that includes the load number exactly as it appears in your TMS. That message becomes the load's thread. If several messages name the same load, the newest one wins.
Each reply shows the update type, the city and state, the ETA, and a link to the load in TrackFlo, with the comment on a second line. Updates stop once the load is delivered.
When it doesn't go to plan
I posted the load number and nothing happened
Only some of my load numbers link
The number has to match the TMS load number exactly. A partial number, or one with extra characters, doesn't link. Multi-leg loads also link from the leg number, such as the load number followed by -2.
Updates stopped posting
The load delivered, the bot was removed from the channel, or Slack was disconnected; the Integrations card shows Disconnected. Reconnect with Add to Slack or reinvite the bot.
Measure it
Load threads in Slack carry TrackFlo replies through delivery, and "any update on this one?" messages in those threads fall.
Account managers stop asking trackers for status, because the answer is already in the thread.
Related recipes
Answer "Where's My Freight" Before the Customer Asks
Public load pages, exception alerts, and reports that put the answer in front of the customer first.
Read recipeKeep a Full Audit Trail on Every Load
Every update, message, and handoff on the load, timestamped and attributed.
Read recipeProduct docs
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