📈 Ops Intelligence: Overview

Ops Intelligence is a suite of dashboards that takes the tracking data you're already collecting in TrackFlo and turns it into customer-grade scorecards and detention recovery tools. It's available to all admins under the Ops Intelligence tab.

What's Inside

Ops Intelligence is organized into two sections:

Service Scorecards

Per-customer, per-carrier, and per-lane pickup and delivery on-time performance — with views for your highest-volume, best-performing, and worst-performing accounts.

  • Customer Scorecards — How is each of your customers' freight performing?

  • Carrier Scorecards — Which carriers are actually delivering on their promises?

  • Lane Scorecards — Where is your network strong, and where is it leaking service? Click into any customer from the Customer Scorecards page to access a Customer Deep-Dive with carrier performance, lane performance, facility dwell, and every late or detention-eligible load.

Accessorials

  • Detention Audit — A dollar-and-cents view of every load that qualifies for detention, plus the estimated payout you could be capturing.

How to Read the Data

A few concepts apply across every page:

  • Pickup OTP — On-Time Pickup. The percentage of loads picked up within your grace period.

  • Delivery OTD — On-Time Delivery. The percentage of loads delivered within your grace period.

  • Grace Period — A buffer (default 15 minutes) for what counts as "on time." Configurable in Service Metrics settings.

  • Detention Threshold — How long a driver has to dwell before detention starts. Default is 2 hours. Also configurable in Service Metrics settings.

  • Lookback Period — Most pages let you slice by 7, 14, 30, or 90 days. Detention Audit also offers 1 and 2 day views.

  • Color coding — Green = healthy, yellow = watch, red = action needed. Quick visual triage.

Common Workflows

Preparing for a QBR Start with Customer Scorecards → click into the customer → review their Customer Deep-Dive tabs to walk through OTP/OTD, problem carriers, problem lanes, and dwell trends. 

Negotiating with carriers Open Carrier Scorecards → switch to "Worst Performing Carriers" → use the data to back up rate conversations or rebid decisions.

Winning more lane volume Open Lane Scorecards → switch to "Best Performing Lanes" → bring those numbers to your sales team or directly to customers as proof of where you can scale.

Recovering detention dollars Open Detention Audit → review the Customer Detention and Facility Detention tabs → identify the biggest exposure and start the recovery conversation.

Tips & Best Practices

  • Set your thresholds first. Visit Service Metrics settings to dial in your grace period and detention threshold before sharing reports with your team.

  • Use the lookback selectors deliberately. A 7-day view shows trends; a 90-day view shows patterns. Both have their place.

  • Export to Excel for any scorecard you want to share offline or pivot in your own tools.

  • Click in. The scorecard pages are summaries — the Customer Deep-Dive is where the root cause lives.

FAQs

Who has access? All admin users have full access to Ops Intelligence.

How fresh is the data? Data refreshes every 6 hours.

How are pickup and delivery times measured? All windows are anchored on the load's appointment time, with your configured grace period applied.

Can I change what counts as "on time"? Yes — adjust the grace period in Service Metrics settings.

Can I change what counts as detention? Yes — adjust the detention threshold in Service Metrics settings.

Where to Go Next

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