🏆 Shift Objectives for Trackers

Summary

 The overall goal of shift objectives is to provide a bridge between manager expectations and tracking team member understanding and performance. Too often we’re seeing managers set tracking goals but their teams simply aren’t being measured or evaluated on these goals… mostly because measurement is hard and time consuming. Not anymore, with shift objectives!!!

Shift Performance Widget

If you’re actively on a shift, you’ll notice a Shift Performance Widget in the top right of your workflows, this tells you what metrics you’re at and what the target is based on your manager expectations. The numbers are green if you’re meeting them or red if you’re not. You can click on this widget to see the shift scorecard.

Shift Scorecard

 The shift scorecard is a detailed view of all your activity during a shift. It provides hourly metrics, a list of all your actions, and all the issues that arose on your shift. Your goal here is to keep your Shift Objectives on Track and meet the tracking goal.

Conclusion

Shift objectives bring transparency by providing managers with feedback on whether you’re meeting expectations or not. We strongly recommend trying to meet as many shift expectations as possible, and have conversations with your manager if the numbers are realistic and attainable. If you have any questions or ideas please email support@trackflo.tech!